FAQs



Should I book a taxi in advance? For short local journeys you can ring when you want a taxi. However, for Cardiff Airport transfers, special occasions, and important appointments we recommend booking in advance. This will avoid disappointment and guarantee that we have a vehicle available.

Online bookings should be made at least 24 hours in advance. If you require a taxi within 24 hours, you are best advised to call us to check availability.

Do I have to pay with cash? You can pay with cash if you prefer, but we also accept payment by Paypal. Simply ensure that you have a credit or debit card linked to your Paypal account. This is a quick, convenient way to pay using your smartphone and is especially useful if you don’t have enough cash on you or don’t want to carry cash.

What happens if my flight is delayed? We check flight arrivals with the airport for any delays, so if your flight is going to be late arriving you will not be charged any extra fees. Just make sure to give us your flight number to avoid any extra charges.

How will I know who is my driver and where to meet them? Your driver will have your contact information and will call you to advise you where to meet them.

Are there fixed costs for airport trips? Yes, simply advise us of your destination or where you want to be picked up from, and you will be given a quote for the journey. For example, a trip from Cardiff Airport to Cardiff City centre is currently £40.00.

Is the price per vehicle? Yes, the price is per vehicle regardless of the number of passengers.

Can you accommodate larger groups? We do offer minibus hire. Please call us to check if we have a larger vehicle available for the time and date you wish to book.